Water and gas delivery runs on repeat orders: customers order every week or two and want it to take one message. Every customer who forgets to order is a lost order. Klamna makes ordering easy and reminders automatic.
How Klamna works for your company
Orders on WhatsApp
Customers write their order on WhatsApp; your team or the AI agent records it with the address and district, and repeat orders are easy because the customer record holds every past order.
Delivery confirmation
A WhatsApp confirmation with the delivery time, and your team follows every order in one place.
Coupons and subscriptions
The AI agent answers about coupon balances, subscriptions and covered districts from your knowledge base and the customer's records.
Reorder reminders
An AI calling campaign reminds customers who are due and takes the order on the call, plus a follow-up campaign for invoices due. In danger cases such as a gas leak, the agent points the customer to Civil Defence (998) and hands over to a person.
What the water-delivery template sets up
Orders and delivery teams, ready replies, a call queue, an AI agent and reminder and follow-up campaigns.
A typical day
In the morning the reminder campaign calls customers whose last order was two weeks ago and records new orders. A customer writes "5 cartons please"; the agent confirms the order and address and sends the delivery time.
Learn more about the dialer and the omnichannel inbox.