Car customers get in touch for many reasons: to book a service, ask about a new model, request a test drive, or check on their car in the workshop. Answer late and they go elsewhere. Klamna organises the whole journey.
How Klamna works for your showroom and service centre
Service and test-drive bookings
A service calendar with visit types (periodic service, repairs, test drive) and their durations, booked by your team or the AI agent on WhatsApp, with confirmation and reminders.
"Your car is ready"
A WhatsApp message (a Meta-approved template) when the car is done, instead of repeated phone calls.
Periodic service reminders
An AI calling campaign reminds customers that a service is due and books them on the spot, saving the result on the customer record.
Sales and warranty
New-car enquiries become leads for the sales team; warranty questions are answered by the AI agent from your warranty policy; complaints become tickets with response targets.
What the car template sets up
Sales and after-sales teams, ready replies, a call queue, service types in the appointments calendar, an AI agent and draft reminder campaigns.
A typical day
A customer writes "I want to book the 10,000 km service". The agent offers free slots and books it; a reminder arrives in the morning, a "your car is ready" message in the afternoon, then a short satisfaction survey.
Learn more about appointments and the omnichannel inbox.