Your customers reach you everywhere: WhatsApp, Instagram, Messenger, Telegram and your website. Each channel sits on a different phone or account, messages get lost, customers repeat themselves, and nobody knows who replied or when. As the company grows, one WhatsApp number on one employee's phone becomes a real problem.
Klamna's omnichannel inbox brings all of these channels into one place, so your whole team can work on them at the same time.
Every channel, one inbox
- WhatsApp Business official API from Meta, for companies that need message templates, campaigns and stability.
- WhatsApp via QR code, for a quick start and group management.
- Facebook Messenger, Instagram and Telegram.
- Website chat widget, with calling straight from the browser.
Customers write from any channel; agents reply from the same screen.
Smart assignment and teamwork
Assign conversations to teams (sales, support, bookings), use labels to categorise them, canned replies to answer repeated questions in seconds, and internal notes so the team can discuss inside a conversation without the customer seeing.
SLA timers: no conversation forgotten
Set the response time you expect, and Klamna warns you when a conversation is about to breach it. Every customer gets a timely answer, not only the ones who keep chasing.
Chatbot menus
Chatbot menus greet the customer, ask what they need and route them to the right team before an agent steps in. For more than menus, add AI agents that answer from your knowledge base and hand over to a person when needed.
Measure satisfaction
When a conversation is closed, the customer receives a short satisfaction survey, and you see the results in reports alongside your call center calls.
The same customer everywhere
Every conversation is matched automatically to a contact by phone number in the CRM, and labels on a conversation mirror onto the contact. Agents see calls, chats, tickets and invoices in one timeline.
WhatsApp campaigns done right
From the same system you can send WhatsApp campaigns with approved templates on the official API, or carefully paced QR campaigns.
Get started in a few steps
- Connect your WhatsApp number through the official API, or scan a QR code.
- Link your Facebook and Instagram pages and your Telegram account, and paste the chat widget code into your website.
- Create teams and set assignment rules and target reply times.
- Prepare canned replies and labels, or pick your business template and let Klamna prepare them for you.
Permissions decide who sees which conversations, and team leaders follow their own team only.
Who is it for?
- Online stores handling order questions.
- Clinics taking bookings on WhatsApp, together with Appointments.
- Service, real-estate and automotive companies with sales and support teams.
- Any company that wants to escape the chaos of agents' personal phones.
Why Klamna?
Because WhatsApp is not a separate tool here: it is part of one platform with calls, CRM, invoicing and AI, built Arabic-first. You can add extra WhatsApp numbers as you grow.
Start your free trial, connect your number, and let your team reply from one place.