Sales and collections teams spend half their time dialing numbers, listening to unanswered rings or reaching voicemail. Lists live in Excel files and nobody knows who has been called. WhatsApp campaigns go out from personal phones, numbers get blocked, and messages reach people who never wanted them.
Klamna's dialer and campaigns let your team spend its time talking to customers, not waiting.
Dialing modes for every team
- Preview: the agent sees the customer record before calling, ideal for consultative sales.
- Progressive: Klamna dials the next number automatically as soon as an agent is free.
- Predictive: Klamna dials several numbers in parallel, detects answering machines, and connects agents only to calls answered by a person.
- IVR campaigns: a recorded voice message with options the customer can press, no agent needed.
- AI-agent calls: an AI agent calls and talks to the customer in Saudi dialect or English to confirm an order or appointment or remind them about a payment.
Lists that build themselves
Instead of preparing Excel sheets every day, choose an automatic list and Klamna fills it:
- New leads from the CRM.
- Tomorrow's appointments from Appointments, ready to confirm.
- Overdue invoices from Sales & ZATCA for payment reminders.
- Missed calls that were never returned.
- Cash-on-delivery orders from Salla, Zid and Shopify stores.
Responsible, organised calling
- A do-not-call list protects customers who asked not to be contacted.
- Calling hours so no call goes out at the wrong time.
- Rotating caller IDs across a pool of your numbers.
- A live wallboard showing campaign progress and agent status in real time.
WhatsApp campaigns done right
- Template campaigns on the official Meta WhatsApp Business API, for companies that need to reach many customers properly.
- Paced QR campaigns on QR-linked WhatsApp numbers, with random gaps between messages so sending stays natural.
- Replies land in the omnichannel inbox, and you can let AI follow up the replies, answering or handing over to an agent.
Every result recorded
Every call attempt and outcome, and every campaign message and its status, is saved to the customer record. You know who answered, who agreed and who needs a follow-up, without side spreadsheets.
Get started in a few steps
- Choose the campaign type: calls or WhatsApp.
- Pick the list source: an automatic list or an imported file.
- Choose the dialing mode, calling hours and team.
- Launch and follow progress on the live wallboard.
Who is it for?
- Telesales and telemarketing teams.
- Collections and payment-reminder departments.
- Clinics confirming the next day's appointments.
- Online stores and delivery companies confirming cash-on-delivery orders.
Why Klamna?
Because the dialer and campaigns live inside the same system as your call center, CRM, invoicing and appointments, so lists are built from your real data and results flow back to the customer record. The dialer is an add-on you switch on when you need it.
Start a free trial and run your first campaign to confirm tomorrow's appointments or today's orders.