A customer calls, the line is busy, or the call bounces between colleagues and nobody owns it. At month-end there is no clear answer to simple questions: how many calls were missed, who answered, and what was said? Many companies still run on personal mobiles or an old PBX in a server room.
Klamna gives you a complete cloud contact center, managed from one bilingual dashboard and usable from anywhere.
Numbers and smart routing
Connect your numbers (DIDs) and decide where every inbound call goes: an IVR menu that greets the caller and sends them to the right department, working-hours rules for evenings and holidays, and voicemail when nobody is available.
Queues that respect the caller's time
- Ring strategies that fit how your team works.
- Position announcements so callers know where they stand.
- Overflow to another team when waits grow long.
- Callback instead of waiting on hold.
- Hide the caller's number from agents to protect customer privacy.
- An automatic WhatsApp message to the caller after a queue call.
Work from any device
Agents answer from a desk phone, straight from the browser (WebRTC), from the Android app (iPhone coming), or from the desktop app for Windows and Mac. No wiring, no special hardware, and your team can work from the office or from home.
Everyday call tools
Hold, blind and attended transfer, conference rooms, paging and intercom, and wrap-up codes so every call is categorised. After the call, customers can rate the service in a short CSAT survey.
Supervision without interruption
Supervisors can listen to a live call, whisper to the agent without the customer hearing, or barge in when needed. Calls are recorded for later review, and the live wallboard shows queues, waiting callers and available agents in real time. For deeper evaluation, add the Quality module and score calls with scorecards.
Every call linked to the customer
Calls are never isolated: the caller's number is matched automatically to a contact in the CRM, so the agent sees the full history before answering. With the omnichannel inbox, calls and WhatsApp chats live in the same customer timeline.
Transparent billing
On numbers we provide, calls are billed per second, so you pay for what you actually use.
Who is it for?
- Customer service and technical support centers.
- Clinics and hospitals taking bookings by phone.
- Shipping, delivery and e-commerce companies.
- Sales teams that need to track their calls, and with the dialer and campaigns can work through entire lists.
Why Klamna?
Because the phone system is part of one platform: calls, WhatsApp, CRM, invoicing, appointments and AI, with a full Arabic and English interface and production hosting in Riyadh with Saudi PDPL in mind. You can even add AI agents that answer calls in a natural Saudi dialect or English.
Start a free trial, pick your business type, and let Klamna set up your queue, working hours and teams in minutes.