Customers ask the same questions every day: what are your opening hours, how much does it cost, where is my order, can I book an appointment? At night and on weekends nobody answers, and the customer goes elsewhere. Menu-based chatbots help a little, but they don't understand a question written in the customer's own words.
Klamna AI agents understand customers and answer in natural language, on WhatsApp, chats and even phone calls, within clear limits that you set.
Answers only from your information
You build a knowledge base from articles you write, PDF and Word files, or pages from your website. The agent answers only from this knowledge base and the customer's own records, and:
- never invents prices or makes promises on its own;
- politely declines questions outside your business;
- hands the conversation to a person when the customer needs a human or a decision is required.
On WhatsApp and chats
The agent replies to customers in the omnichannel inbox: it answers questions, records requests and books appointments with the Appointments module. For sensitive actions, turn on approvals so a team member reviews before anything is executed.
On phone calls, with a natural voice
The same agent can answer calls in the call center with a natural voice, in Saudi dialect or English. It can also make outbound calls: order confirmation, appointment confirmation, payment reminders and sales calls, through the dialer.
Analysis of every call
Transcribe recorded calls and get a summary, customer sentiment and an assessment of agent attitude. With Quality, Quality AI fills in scorecards with evidence quotes from the call, alerts you to critical failures and writes coaching notes.
You control the cost
AI is an optional add-on that runs on your own OpenAI account. Costs are transparent and under your control: set a budget and switch each capability on or off independently.
Start step by step
- Begin with a small knowledge base: opening hours, services, frequently asked questions.
- Enable the agent on one channel and review its replies.
- Add approvals for important actions such as bookings or changes.
- Expand to calls and outbound calling once you are confident in the results.
Ready-made business templates prepare a starter knowledge base and agent for your industry, so you never start from a blank page.
Who is it for?
- Clinics that want to book and confirm appointments around the clock.
- Online stores confirming cash-on-delivery orders.
- Customer service centers that want to take repetitive questions off their agents.
- Any business receiving enquiries outside working hours.
Why Klamna?
Because the agent is not a separate tool: it lives inside the same system as your customers, calls and chats, so it knows who it is talking to and hands over with full context. It is built from day one to understand Arabic and the Saudi dialect.
Start a free trial, pick your business template, and put your first agent to work today.