The question every recruitment office hears most: "where is my application?". Hundreds of calls and messages a day about visas and workers keep your team away from the real work. Klamna takes the pressure off.
How Klamna works for your office
Application status answers
Each application lives on the customer record. The AI agent on WhatsApp answers status questions from your records and explains the Musaned steps and required documents from the knowledge base. It never gives arrival or visa dates on its own; anything that needs a decision becomes a ticket for a person.
Complaints and the guarantee period
Replacement or refund requests and complaints become tickets with priority, response targets and escalation.
Status-update campaigns
WhatsApp template campaigns keep customers informed before they need to call.
An organised call center
One number, an IVR menu, queues, call recording and automatic call-backs for missed calls.
What the recruitment template sets up
Customer service, applications and complaints teams, status labels, ready replies for documents, an SLA for complaints, knowledge-base starters (Musaned steps, documents, guarantee policy), an AI agent and follow-up campaigns.
A typical day
A customer sends their application number; the agent replies with the recorded status and the next step. Another asks for a replacement within the guarantee: a ticket opens for the complaints team with a 24-hour target, and the customer gets its number.
Learn more about CRM and tickets and AI agents.