Online stores in Saudi Arabia sell on WhatsApp as much as on their website. Shoppers want to ask about size, colour and delivery time before paying, and if nobody answers quickly they buy elsewhere. Add abandoned carts every day, cash-on-delivery orders refused at the door, and endless "Where is my order?" and "I want an exchange" messages, especially during Ramadan, National Day and White Friday sales.
A small team cannot keep up manually. That is where Klamna comes in.
How Klamna helps your store sell more with less effort
Direct connection to your platform
Integrations with Salla, Zid and Shopify bring orders and customers into Klamna, so agents see a customer's orders and their status inside the conversation, matched automatically by phone number.
Sales and support in one inbox
WhatsApp (official API or QR), Instagram, Messenger and website chat share one inbox, routed to Sales or Support, with labels such as Abandoned cart, Exchange / return and VIP, and canned replies for everyday questions.
An AI agent that knows your store
With the AI add-on, an AI agent answers shoppers in Saudi Arabic or English from the knowledge base you write about products, shipping, payment and returns, and can look up order status from your records. It never invents prices or offers, and hands over to a person when needed.
Abandoned carts and order confirmation
Dialer campaigns pick up abandoned carts and COD orders automatically, and the AI agent calls customers to remind them of their cart or confirm an order before it ships. WhatsApp rules send confirmation and shipping messages at the right moment.
WhatsApp marketing campaigns
Template campaigns on the official WhatsApp API to opted-in customers, or gently paced QR campaigns, with AI follow-up of the replies.
ZATCA-ready invoices
When you need them, issue quotes and tax invoices signed and reported to ZATCA (Fatoora phase 2) with a QR code, straight from Klamna.
What the store template sets up
Choose "Online store" and Klamna creates in minutes:
- Sales and Support teams.
- Labels: Abandoned cart, Exchange / return, VIP, Complaint.
- Wrap-up codes: sold, product question, order problem.
- Canned replies for order status, returns, welcome and opening hours.
- An SLA policy for store orders and a satisfaction survey.
- Starter knowledge-base articles on the store, shipping, payment and returns.
- An AI sales and support assistant called "Reem".
- A draft AI campaign to recover abandoned carts, plus WhatsApp templates for abandoned cart, order confirmation and shipped.
A typical day (illustrative)
A shopper adds an abaya to her cart at 10 pm and leaves. Later the cart joins the campaign list, and within allowed calling hours the AI agent calls her, answers her sizing question from the knowledge base, and she completes the order. A COD order is confirmed before it ships, and a customer asking for an exchange gets a ticket that Support follows up. In the evening the owner sees conversations, orders and ratings in one place.
Turn WhatsApp into an organised sales channel. Explore integrations and campaigns.