Calls, WhatsApp and customers in one platform

Klamna is a cloud contact-centre and customer-engagement platform. In one system you get a cloud call center (numbers, IVR, queues, call recording), one shared inbox for WhatsApp Business, Messenger, Instagram, Telegram and website chat, a CRM with tickets, quotes and ZATCA-compliant invoices, appointments, campaigns, a dialer and AI agents.

It works in Arabic and English and is built for companies in Saudi Arabia, the Gulf and the Middle East.

Yes. When you sign up you get a free trial. You pick your business (for example clinic, online store, shipping and delivery or real estate) from 14 ready templates, and Klamna sets up working hours, teams, canned replies, a queue, SLA policy, survey, knowledge base, AI agent, appointments and dialer drafts for you.

If another template fits you better, you can switch your business during the trial.

There are four core packages: Call center, WhatsApp & Inbox, CRM and Sales & ZATCA. Combine any of them, with a discount for two or more packages, priced per user.

You can add AI, Dialer, Appointments, Quality, Integrations & API and extra WhatsApp numbers, or choose a business bundle for your industry. Pay monthly or yearly (yearly includes 2 months free). Prices are in SAR and exclude VAT; see the current prices on the pricing page.

AI is an optional add-on that runs on your own OpenAI account, so you control the cost. You build a knowledge base from articles, PDF and Word files and web pages, and the AI agent answers only from it and your customer records: it never invents prices or promises, declines off-topic questions and hands over to a person when needed.

Agents can answer WhatsApp and chats, and phone calls in a natural voice in Saudi dialect or English, and make outbound calls for order and appointment confirmation or payment reminders. AI also transcribes and analyses calls and fills quality scorecards.

Klamna supports two ways to connect WhatsApp. The official WhatsApp Business API (Meta) is the business-grade option: approved template campaigns and many agents on one number.

WhatsApp by QR code links your existing number by scanning a code on your phone. It suits a quick start and groups, with carefully paced campaigns. Either way, messages arrive in the same shared inbox. We recommend the official API for large campaigns, always within WhatsApp and Meta policies.

Yes. The Sales & ZATCA package issues tax invoices that are signed and reported to ZATCA under e-invoicing phase 2 (Fatoora), with a QR code.

It also covers products, quotes, credit notes, recurring invoices, payments and sales and VAT reports, all linked to the customer record in the CRM.

Klamna's production environment is hosted in Riyadh, Saudi Arabia, and our data processing is designed with the Saudi Personal Data Protection Law (PDPL) in mind.

We process your customers' data as a processor on your behalf. The platform offers per-page permissions for each user, two-factor sign-in and an audit log. For details, see our Privacy Policy.

Yes. Klamna is built Arabic-first, with a full right-to-left interface, and is also available in English; each user picks their own language.

It also offers dark mode and a help centre with an AI help assistant.

Yes. Take calls and answer chats from the Android app or the Windows and Mac desktop app; the iPhone app is coming soon.

You can also work straight from the browser with the built-in browser phone (WebRTC), or from a desk phone.

Yes. Klamna connects to Salla, Zid and Shopify stores for orders and cash-on-delivery confirmation by WhatsApp or the dialer.

It also integrates with HubSpot, Salesforce, Zoho, Odoo and vTiger, and offers a REST API with scoped keys and webhooks, documented at docs.klamna.io.

The basic set-up takes minutes. Pick your business template and Klamna prepares working hours, teams, canned replies, a queue, a knowledge base and more.

Then connect WhatsApp and phone numbers and add your agents. Connecting the official WhatsApp API or moving numbers can take extra time depending on Meta and carrier procedures, and our team helps you at every step.

Our head office is in Riyadh, Saudi Arabia, and we have an office in Cairo, Egypt, serving customers across Saudi Arabia, the Gulf and the Middle East in Arabic and English.

Reach us by phone, WhatsApp or email from the contact page. Inside the platform, the help centre has an AI help assistant for how-to questions.

Yes. We provide phone numbers (DIDs) billed per second, ready to route to IVR menus, queues and working-hours rules.

If you already have numbers, talk to us and we will review the options to connect or move them, depending on your carrier and its procedures. You can also keep your current WhatsApp number via QR linking or the official WhatsApp API.

Yes. Because Klamna is a cloud call center, agents can take calls and answer chats from the browser, the mobile app or the desktop app, anywhere with an internet connection.

Supervisors follow the team on the live wallboard, can listen, whisper and barge into calls, and track attendance, shifts and breaks (a break pauses queue calls automatically).