In summer, AC maintenance requests double and customers want a technician today. Plumbing, electrical, cleaning and pest-control companies live with the same pressure: many bookings, technicians crossing districts, and customers asking "when will the technician arrive?".
How Klamna works for your company
Visit booking
A calendar with services (AC maintenance, plumbing, electrical, cleaning…) and visit durations, booked by your team or the AI agent on WhatsApp, with the address and district on the customer record.
Visit confirmation
An AI confirmation call before the visit and a WhatsApp message, so fewer wasted trips.
Warranty and complaints
Any problem after the job becomes a ticket with a response target; the AI agent explains the warranty from your knowledge base, and in danger cases such as a gas leak it points the customer to Civil Defence (998) and hands over to a person at once.
Annual contracts
Reminders to renew maintenance contracts, and dialer follow-up of new leads.
What the home-services template sets up
Bookings & customer service and technicians & operations teams, services in appointments, ready replies, a call queue, an SLA, an AI agent and confirmation and follow-up campaigns.
A typical day
At noon a customer writes "the AC is not cooling". The agent books an afternoon visit in their district and confirms it; the team sees the full address. After the visit a survey arrives, and a year later a contract-renewal reminder.
Learn more about appointments and the call center.