Customer data is scattered: numbers on agents' phones, Excel files on different laptops, and WhatsApp chats nobody can find. When a customer calls, the agent asks the same questions again because they don't know what happened last time. The result is lost sales, repeated complaints and customers who feel unknown.
Klamna's CRM is built from the ground up to work with calls and WhatsApp, not a separate system you have to wire in.
Customers recognised automatically
As soon as a customer calls or messages, Klamna matches their phone number to a contact and opens their record. If the number is new, you create a contact in one click. Every call from the call center and every chat from the omnichannel inbox is filed in the right place.
A full timeline for every customer
The customer record shows everything in order: calls and recordings, chats, tickets, tasks, documents, quotes and invoices. Any agent who opens it understands the whole story in seconds.
From lead to deal
- Leads: capture them from campaigns, online stores or manually, and track their status.
- Accounts: for companies and corporate customers, with their related contacts.
- Tasks: remind yourself and your team to follow up at the right time.
- With Sales & ZATCA, a lead becomes a quote and then a ZATCA-compliant tax invoice.
Tickets with clear service levels
Every complaint or request becomes a ticket with an owner, a priority and a target resolution time (SLA). Define business hours and policies, and Klamna escalates tickets automatically as they approach breach and notifies the right people. No ticket is left in a corner.
Filters, labels and export
- Advanced filters on every list to find the customers you need fast.
- Labels to segment customers (VIP, overdue payment, interested in a service...).
- Import and export with CSV and Excel, so moving your old data is easy.
Role-based permissions
Decide who sees what: view, create, edit and delete permissions per page, custom roles per company, and team leaders who see their own team. Sign-in is protected with two-factor authentication.
Connected to your existing tools
If you already use HubSpot, Salesforce, Zoho, Odoo or vTiger, or sell on Salla, Zid or Shopify, connect them through Integrations & API.
Who is it for?
- Sales teams tracking leads through to closing.
- Customer service centers managing complaints with tickets and SLAs.
- Clinics, real estate, car showrooms and recruitment offices, each with a ready business template.
Why Klamna?
Because the CRM is fully Arabic and English, from interface to reports, and connected directly to calls, WhatsApp, invoicing and appointments without complex integrations. Add AI agents that read the customer's own records and answer accurately.
Start your free trial, import your customers from Excel, and see the difference from day one.