Charities run on donors' trust and fast service to beneficiaries. In Ramadan and Zakat season enquiries multiply, sponsorships need regular follow-up, and every donor deserves a timely thank-you. Klamna helps you serve everyone professionally.
How Klamna works for your charity
Donor management
Every donor has a record with their history, sponsorships and donations; enquiries from WhatsApp, calls and the website arrive in one inbox.
Ramadan and Zakat campaigns
WhatsApp template campaigns for the seasons; bank details are sent exactly as written in your knowledge base, and the AI agent never asks for card details or verification codes.
Sponsorships and thank-yous
AI thank-you and renewal calls for sponsorships, and follow-up of new donors.
Beneficiary requests
Requests for help become tickets for the beneficiary services team; the AI agent never promises approval and never shares anyone's details.
What the charity template sets up
Donor relations and beneficiary services teams, ready replies, a call queue, an SLA, an AI agent, and thank-you and renewal campaigns.
A typical day
In Ramadan a donor asks how to sponsor an orphan. The agent explains the available sponsorships from the knowledge base and sends the donation method; the team follows up. After the donation a thank-you arrives, and before the sponsorship ends a renewal call.
Learn more about campaigns and the dialer and the CRM.