In Ramadan, Hajj season and the holidays, travel agencies, Umrah operators and hotels are flooded with questions: package prices, documents, departure times, booking changes. Every unanswered enquiry is a lost sale.
How Klamna works for your agency or hotel
Package enquiries and quotations
Every enquiry becomes a lead; the sales team sends a formal quotation from the system, which becomes a ZATCA-compliant tax invoice on confirmation.
Documents and reminders
The AI agent explains required documents from your knowledge base, and WhatsApp messages remind travellers of times and instructions before departure.
Booking changes and complaints
Change and cancellation requests become tickets with response targets; the AI agent never promises a visa approval or a price you have not written down.
Season campaigns
WhatsApp template campaigns for Ramadan and holiday offers, and call follow-up of leads.
What the travel template sets up
Sales & bookings and customer service teams, ready replies, in-branch consultation appointments, a call queue, an SLA, an AI agent and follow-up campaigns.
A typical day
A family asks about an Umrah package for the last ten nights of Ramadan. The agent shows the published packages and records the number of travellers and dates; the sales agent sends a quotation. Two days before departure a message lists the documents and meeting point.
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